Key Idea All staff contribute to school climate, which impacts parent involvement.

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Where to begin in dealing with climate issues?

• Pull together a diverse team.
• Examine each person’s role regarding school climate.
• Identify needs and prioritize.
• Plan and allocate time and funds.

RATER Model

Reliability

Assurance

Tangibles

Empathy

Responsiveness

Strategies for SEAs

• Help build school leaders’ capacity to gather data on school events.
• Provide sample protocols and written communications that schools can use as templates.
• Serve as a professional development source.

Resources

All Your Parents - Part 1: Set the Climate from the National Center for Family Literacy

Austin Independent School District customer service guidelines:www.austin.isd.tenet.edu/inside/customerservice/

RATER Model:www.adm.monash.edu.au/cheq/support-services/rater-model.html

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